Reactivation

Recover an existing Callsign

When the Callsign app has been uninstalled or a phone reset, then you may have to recover the existing callsign account. You will need access to the emails associated with the callsign account to complete these steps.

1. Install the Callsign app.
2. Choose "Use Existing Callsign".
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3. Enter the Callsign name.
   • You can choose the option "Forgot Callsign" if you do not know the username.
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   • Enter the email address that you registered on your Callsign account.
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   • If the email is found to be associated with a Callsign account then the Callsign (username) will be emailed to that registered email address.
   • If you do not know the email address associated with the account contact Callsign Support.
4. Confirm the last 3 digits of the phone number, and choose how to receive your security code.
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5. Enter the security code received.
6. On the next screen enter the pin associated with the account.
   • If you do not know the PIN you can choose "FORGOT" in the top right.
   • This will request a reset code, which will be delayed for up to 1 hour.
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   • Enter the security code when you receive it, and enter a new PIN for the account.
7. Your Callsign has been reactivated.